Question 1

What decaffeination methods do you use?

Accepted Answer

We use the Swiss Water and sugarcane (ethyl acetate) methods both natural, flavour-preserving processes. No harsh solvents, no compromise on taste.

Question 2

Do you ship across the UK?

Accepted Answer

Yes, we roast in London and deliver across the UK.

Question 3

How much is shipping?

Accepted Answer

Standard shipping is £3.50. We offer free UK shipping on orders over £50

Question 4

When will my order arrive?

Accepted Answer

Orders are dispatched weekly on Fridays and typically arrive within 2–4 business days via Royal Mail or courier.

Question 5

How should I store my coffee?

Accepted Answer

Keep it in a cool, dry place, ideally in an airtight container. No need to refrigerate or freeze.

Question 6

How fresh is your coffee?

Accepted Answer

We roast in small batches weekly. Every bag is marked with a roast date so you know exactly when it was roasted.

Question 7

Can I return my coffee?

Accepted Answer

Because coffee is a consumable product, we can only offer returns or refunds if the product is faulty or damaged. Reach out at hello@cruisecoffee.co.uk and we’ll take care of it.

Frequently asked questions